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Returns & Exchanges

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How do I return or exchange a gift?

Go to Your Orders to display your recent orders. Choose the order and copy the item code. Send us an email query including the order code.

How and when will I be refunded?

Please take easy that the fund is guaranteed as We know how important your money is and we make sure that the refund is handled accordingly.

Usually, it takes 3-20 business days, varying with different banks, for buyers to receive a refund after the refund is successfully processed.

You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up on the Refund status.

The method of refund relies on the method of payment. For instance, if you used a credit card to pay, the refund will be processed to the same card with which the payment was made.

Shipping & Delivery

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How do I track my order?

To check whether your order has been shipped, you can go to “My Orders" in ‘my account’, Find the order, and check the order status.

What packaging will my order come in?

Products are packaged in different ways depending on the type of products. Sizes and weight sometimes determines how the product is packaged.

My Account & Orders

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How do I reset my account password?

Go to ‘account’ click on ‘edit profile, then ‘generate new password’. A new password will be generated.

How do I use my promo code?

Promo code or coupon can be used during the checkout process.

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